Hero Wallet – PRIVACY POLICY
Purchasa Pty Ltd ACN 118 141 129 (we, us or our), understands that protecting your personal information is important. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us when providing our Hero Wallet platform (Services) to you or when otherwise interacting with you.
Using Hero Wallet
When utilizing any of the Hero Wallet services, including, but not limited to downloading our wallet or using any of the services provided by Hero Wallet, you agree to the information set out in the privacy policy.
You acknowledge and agree that by using our services you are over 18 years of age.
The information we collect
It is our goal to ensure that we collect the least amount of data possible, as your privacy and protection of your data is very important to us.
When you create or import a wallet on Hero, all the information of your wallet address data, including, but not limited to digital asset values, transaction, is kept on public blockchain such as Ethereum, Binance Smart Chain, and Polygon Matic, and as such is available for view as public information.
We also may collect your data when contacting us for support, such as your name and email address, this information will be used to help and support you.
If you sign up to our email list, you give us permission to email you marketing material.
How we collect personal information
We collect personal information in a variety of ways, including:
Directly: We collect personal information which you directly provide to us, including if you ever provide any of your personal information such as name or email address, through the ‘support’ form on our website and application(s) or when you request our assistance via email, or over the telephone.
Indirectly: We may collect personal information which you indirectly provide to us while interacting with us, such as when you use our website, in emails, over the telephone, in your online enquiries, when you make a purchase on our application.
From third parties: We may collect personal information from third parties, when utilizing third party services.
Your data and third parties
Where we can, we will limit the amount of information we provide to third parties. When using one of the third party services connected to Hero Wallet, you will be taken to their portal where they may ask for additional data. From our side, we may provide certain information such as,but not limited to, public wallet address(es), so that they can provide their services to you in a more streamlined manner.
Data Security
Hero Wallet may contain links to other third party websites and services. We do not have any control over those websites and services, and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites or using their services. Those websites are not governed by this Privacy Policy. Any information that you provide when using the Hero Wallet is at your own risk.
Cookies
We may use cookies on our website from time to time. Cookies are text files placed in your computer's browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. However, they do recognise you when you return to our online website and allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our retargeting campaigns. If and when you choose to provide our online website with personal information, this information may be linked to the data stored in the cookie.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.
Why we collect, hold, use and disclose personal information
As a user on our platform:
to contact and communicate with you about our Services;
to allow you to create an account with us;
to enable you to access and use our Services, including to provide you with a login;
to enable you to access and use our associated applications;
to contact and communicate with you about our Services, including in response to any support requests you lodge with us or other enquiries you make with us;
to provide our Services to you, including to allowing you to post on our platform and make purchases on our platform;
to allow you to utilise our platform;
for internal record keeping, administrative, invoicing and billing purposes;
for analytics, market research and business development, including to operate and improve our Services and associated applications;
to comply with our legal obligations and resolve any disputes that we may have; and/or
if otherwise required or authorised by law.
When you visit our website:
to provide our website to you;
to contact and communicate with you about any enquiries you make with us via our website;
to comply with our legal obligations and resolve any disputes that we may have; and/or
if otherwise required or authorised by law.
Our disclosures of personal information to third parties
We may disclose personal information to:
third party service providers for the purpose of enabling them to provide their services, to us, including (without limitation): IT service providers, data storage, web-hosting and server providers, email marketing providers, debt collectors, couriers, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;
our employees, contractors and/or related entities;
our existing or potential agents or business partners;
anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
third parties to collect and process data, such as Google Analytics (To find out how Google uses data when you use third party websites or applications, please see www.google.com/policies/privacy/partners/ or any other URL Google may use from time to time), Facebook Pixel or other relevant analytics businesses; and
any other third parties as required or permitted by law, such as where we receive a subpoena.
Overseas disclosure
While we store personal information in Australia, where we disclose your personal information to the third parties listed above, these third parties may store, transfer or access personal information outside of Australia.
Unless we seek and receive your consent to an overseas disclosure of your personal information, we will only disclose your personal information to countries with laws which protect your personal information in a way which is substantially similar to the Australian Privacy Principles and/or we will take such steps as are reasonable in the circumstances to require that overseas recipients protect your personal information in accordance with the Australian Privacy Principles.
Your rights and controlling your personal information
Your choice: Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect our ability to provide our Services to you and your use of our Services.
Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
Restrict and unsubscribe: To object to processing for direct marketing/unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
Access: You may request access to the personal information that we hold about you. An administrative fee may be payable for the provision of such information. Please note, in some situations, we may be legally permitted to withhold access to your personal information. If we cannot provide access to your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal. If we can provide access to your information in another form that still meets your needs, then we will take reasonable steps to give you such access.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, out of date, incomplete, irrelevant or misleading. Please note, in some situations, we may be legally permitted to not correct your personal information. If we cannot correct your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal.
Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint.
Storage and security
We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.
Links to other websites
Hero Wallet may contain links to other party’s websites and services. We do not have any control over those websites and services, and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.
Amendments
We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.
For any questions or notices, please contact us at:
Purchasa Pty Ltd (ACN 118 141 129)
Email: [email protected]
Last update: 23 January 2024